Ecospiral Customer Survey

You are invited to complete this survey to better enable us, as an organisation, to improve our performance for our customers.

All information about you will be kept confidential and will not be handed on to third parties.

We appreciate your business and thank you for your continued support.

If you have any questions or concerns about this survey, please contact Sara Fenn (sara.fenn@energymad.com)

For each answer: (1 = Very unsatisfied, 3 = Neutral, 5= Very satisfied)	1 --- 2 --- 3 --- 4 --- 5
I am satisfied with the quality of Ecospiral product
I am satisfied with the value for money I get from purchasing Ecospiral product
I am satisfied with the reliability of Ecospiral product
I am likely to purchase Ecospiral product again
I am satisfied with the 2 year warranty on Ecospiral product
I am satisfied with the features/benefits of Ecospiral product
Compared with similar product available, Ecospiral is of higher quality
I would recommend Ecospiral product to others
I am satisfied with the knowledge/expertise of the Ecospiral Team
I am satisfied with the customer service I received from the Ecospiral Team
If you indicated the level of Customer Service was poor, please describe your experience:
The Ecospiral Team are friendly, helpful and courteous
The Ecospiral Team understands me and my lighting needs
Sufficient information was available on the internet to answer my enquiry
How did you make contact with the Ecospiral Team?
The wait time to have my enquiry addressed was quicker than I expected
My call was quickly transferred to someone who could answer my question
Where did you purchase your Ecospiral product from?
If purchased from a store, was the Ecospiral product easy to find?
If purchased on line, was the online store easy to use?
Are there any other areas of service, product or process that you wish to comment or provide suggestions on?

Thank you for your feedback. We sincerely appreciate your honest opinion and your responses will be used to improve the level of satisfaction our customers will experience in the future.